INFORMATION SYSTEM OF HILTON HOTEL

JGB 20202 – MANAGEMENT INFORMATION SYSTEM

GROUP PROJECT ( GROUP NO. 3 )

INFORMATION SYSTEM OF HILTON HOTEL

prepared by :

MOHAMAD KHAIRUL ANWAR BIN ADNAN 57275214138

MUHAMMAD EMRIELHALIL BIN YAACOB 57275214087

MOHAMAD HASYEMI BIN ABDULLAH 57275214051

MOHAMAD SHAHIRAN BIN MOHD ASRI 57275214034

INTRODUCTION

Web-based information has many advantages and benefits in multimedia technology. With fast broadband connections, it is easy and not impossible to stream so many kind of contents to a computer wherever they are located in the world. This is very helpful to many people because the information can be received and read wherever and whenever it is convenient for them, which can be a crucial factor for a busy executive. There is a certain amount of interactive multimedia content is now delivered through the internet.

Web information system or specifically called as web-based information system, is an information system that uses internet web technologies to deliver information and services, to users or other information systems and applications. It is a software system which play the roles to publish and maintain data by using hypertext-based principles.

Generally, a web information system consists of one or more web applications, specific functionality-oriented components, together with information components and other non-web components. Web browser is usually used as front-end whereas database as back-end.

ORGANISATION BACKGROUND

Besides already establish and recognized in the industry, Hilton Hotels also stands as the stylish, forward thinking global leader of hospitality. Today Hilton welcomes guests in more countries than any other full-service hotel brand, with more than 530 hotels and resorts in 76 countries across six continents. From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. Other Hilton Worldwide brands are Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Double Tree by Hilton, Embassy Suites Hotels, Hampton Hotels, Hilton Garden Inn, Home wood Suites by Hilton, Home 2 Suites by Hilton, Curio – A Collection by Hilton and Hilton Grand Vacations.

Franchise Unit :

YEAR	U.S.	CANADIAN	INTERNATIONAL	COMPANY OWNED
2014	217	14	209	113
2013	223	14	203	114
2012	224	15	193	119
2011	231	15	188	119

Start-up Costs, Ongoing Fees and Financing :

Total Investment : $56,000,000 – $97,118,375

Franchise Fee : $75,000

Ongoing Royalty Fee : 5%

Term of Franchise Agreement : 23 years, renewable

FINANCING TYPE	IN-HOUSE	THIRD PARTY
Startup Costs	X	/
Equipment	X	/
Inventory	X	/
Accounts Receivable	X	/
Payroll	X	/

NAME OF THE INFORMATION SYSTEM

Transaction Processing System ( TPS ) :

This information system is function as collecting and organizing operational data of Hilton London Paddington’s activities.

OBJECTIVE OF THE SYSTEM

Transaction Processing System ( TPS )

Process data generated by and about transactions.
Maintain high degree of accuracy.
Ensure data and information integrity.
Produce timely documents and reports.
Increase labour efficiency.
Help provide increased and enhanced services.

SCOPE OF THE SYSTEM

Transaction processing system (TPS) has starting from slow, manual systems to improved computerized system. TPS is one of the earliest computerized systems that developed to record, process, validate, and store business for future use or retrieval. Transactions are the economic events or exchange between two or more business parties. Generally, TPS is an organized collection of people, procedures, databases, and devices used to record completed business transaction and save the data about these transaction.

Data Collection : The process of capturing and gathering the needed data to complete transactions and this data also can be manual process or automated process.
Data manipulation : The process of performing calculation and other data transformation related to business transactions and store data and information in organization’s database for further processing.
Data storage: Data storage involves placing transaction data or information in database.
Data production: The process of outputting records and reports.

THE USER OF THE SYSTEM

This information system mostly used by managers in operational management to record internal transactions, economic events that occur within an organization and external transactions where the business event took place outside the organization to make operational decision.

THE BENEFITS AND STRENGTH OF THE SYSTEM

Database Stability

TPS maintains database stability in the event of workstation or any network failure problem that occur.

Data Hiding

TPS uses the Read Committed Isolation Level to create robustness into database applications by certain allowing visibility of committed data.

Recovery from system failure

Automatic recovery of database to a known state after a system failure is one of the advantages using TPS.

Recovery from server crashes

This system also can recover from the failed or unsuccessful transactions and return the tables and index files to a known state.

WEAKNESS OF THE SYSTEM

a) Handling operations

On the other hand, the main benefit of a transaction processing system can also be a disadvantage as the handling of several thousand operations at once. Even this system is very good because it is helpful for any business that wants to make selling goods and services easier for consumers, but at the same time, this system can be very difficult and complicated to handle if the business is not large enough to utilize a transaction processing system at the hotel.

b) Security and hardware problem

Since this systems are a combination of software and hardware used to handle immense quantities of consumer and business data. So, many security breaches may occur in this system, especially because of consumers’ private information is held within the database. Plus, any hardware malfunction, such as an electrical outage, could damage anintegratedsystem that serves millions of consumers. If a business has the resources, the business can invest in high-quality computer security to enhance consumer protection and have hardware to back up data or generators for electricity.

c) Too much consolidation

To have this system, this business will need technical people who can perform maintenance of the system 24 hours a day for every single day in a week. Other that, the business will also need smooth integration with other departments, such as shipping, payroll processing, accounting and inventory. The business also would have to create new departments it never had before, which may involve international shipping or an information technology department. All these variables could create fears that too much consolidation is taking place. Some businesses are incapable to being the lone provider of every single service to consumers.

THE SYSTEM FLOW

Work Planning – The periodic process of planning for future work. This often involves review of historical work levels and/or the results of Work Plans from “upstream” processing areas that generate work for this processing area.
Work Receiving and Arrival Reporting – The process of receiving and getting control over newly arrived work. This often includes notifications to processors of work awaiting processing.
Work Monitoring – Review all available work, prioritization and scheduling the work to be done.
Work Processing and Recording – Doing the work and recording the results of the work.
Work Routing – Based on the change in state to the work, pass the work along to the next stage in the processing.
Work Evaluation – On a periodic basis, analyze the work. The information from this step is often the input to the Work Planning phase.

THE INFRASTRUCTURE (HARDWARE/ SOFTWARE) OF THE SYSTEM

Hardware including

System Analyst – specifies system using input from customer; provides complete description of functionality from customer’s and user’s point of view.

Database Designer – specifies structure of data that will be stored in database.

Application Programmer – implements application programs (transactions) that access data and support enterprise rules.

Database Administrator – maintains database once system is operational: space allocation, performance optimization, database security.

System Administrator – maintains transaction processing system: monitors interconnection of

HW and SW modules, deals with failures and congestion.

THE USER INTERFACE

i) Objective and function

Normally, the main purpose of user interface design is to produce a user interface which makes it easy, efficient, and enjoyable because it is user friendly to operate a machine in the way which produces the desired result. This generally means that the operator needs to provide minimal input to achieve the desired output, and also that the machine minimizes undesired outputs to the human.

ii) Appearance, Arrangement, Font, Colour, Graphic, Animation.

iii) User Friendliness

Everyone who attend at Hilton Hotel they can satisfied what they pay because Hilton Hotel can give you as friendliness user such as :

1 . Meeting room or for business convenience

Children’s Activities
Children’s Menu
Children’s Video Rental
Cribs
Family Package Offered
High chairs

2 . Comfort and convenience for family time

Children’s Activities
Children’s Menu
Children’s Video Rental
Cribs
Family Package Offered
High chairs

3 . Fitness Room

keeping up with a fitness routine or looking to spend quality time with your family, our Hilton hotel is here to make the most of your stay by offering the services you need, the amenities you expect, and the extras you deserve.

4 . well-trained and attentive staff

have friendly staff well trained if have any problem about uncomfortable at the Hilton hotel.

iv) The Information

a) Richness

We are a company of diverse cultures serving diverse guests, with more than 40 languages being spoken by our Team Members. Our diverse global workforce of more than 300,000 Team Members in more than 4,000 owned, managed and franchised hotels across 90 countries continues to remind us of the importance of celebrating diversity and inclusion throughout our company. Our diversity and inclusion approach is aligned with our mission to become the preeminent global hospitality company. We seek to leverage the unique cultures of our global communities, and to develop culture, talent and marketplace strategies to create a work environment of inclusiveness. As such, we hold ourselves and all of our Team Members to the highest standards of integrity, ethics and service excellence. We will achieve and maintain this status by living our core values, attracting the best and brightest talent, and valuing and leveraging the diversity of our Team Members, Guests, Suppliers, Partners and Owners.Hilton Hotel have many asset and branch in the world.

b) Reachness

Creating much more than a full-service hotel.
Most valuable name in lodging, and helping to perpetuate the tradition that has made Hilton the very definition of first-class hospitality.
Have a many loyal customer base that spans all of the Hilton Worldwide hotels.
Efficiency and cost-saving economies
Unique luxury brand with unparalleled service, inspirational environments and sophisticated style and comfort in the world’s.
More and good facilities than other hotel that customer want.

The information about Hilton we can get from these :

Web pages : (http://www .hilton.com)
Flyers
Newspapers
Advertising
Magazines
Friends
Visit air asia booth or centre

HOW THE INFORMATION SYSTEM SUPPORT THE BUSINESS STRATEGIES ?

Information systems technology can be viewed as a factor of production that can be substituted for traditional capital and labor. As the cost of information technology decreases, it is substituted for labor, which historically has been a rising cost. Hence, information technology should result in a decline in the number of middle managers and clerical workers as information technology substitutes for their labor.

As the cost of information technology decreases, it also substitutes for other forms of capital, such as buildings and machinery, which remain relatively expensive. Hence, over time we should expect managers to increase their investments in IT because of its declining cost relative to other capital investments.

IT also obviously affects the cost and quality of information and changes the economics of information. Information technology helps firms contract in size because it can reduce transaction costs since the costs incurred when a firm buys on the marketplace what it cannot make itself. According to transaction cost theory, firms and individuals seek to economize on transaction costs, much as they do on production costs. Using markets is expensive , because of costs such as locating and communicating with distant suppliers, monitoring contract compliance, buying insurance, obtaining information on products, and so forth. Traditionally, firms have tried to reduce.

Three General Types

1 . Financial systems are the basic computerization of the accounting, budgeting, and finance operations of an organization. These are similar and ubiquitous in all organizations because the computer has proven to be ideal for the mechanization and control or financial systems; these include the personnel systems because the headcount control and payroll of a company is of prime financial concern. Financial systems should be one of the bases of all other systems because they give a common, controlled measurement of all operations and projects, and can supply trusted numbers for indicating departmental or project success. Organizational planning must be tied to financial analysis. There is always a greater opportunity to develop strategic systems when the financial systems are in place, and required figures can be readily retrieved from them.

2 . Operational systems, or services systems, help control the details of the business. Such systems will vary with each type of enterprise. They are the computer systems that operational managers need to help run the business on a routing basis. They may be useful but mundane systems that simply keep track of inventory, for example, and print out reorder points and cost allocations. On the other hand, they may have a strategic perspective built into them, and may handle inventory in a way that dramatically impacts profitability. A prime example of this is the American Hospital Supply inventory control system installed on customer premises. Where the great majority of inventory control systems simply smooth the operations and give adequate cost control, this well-known hospital system broke through with a new version of the use of an operational system for competitive advantage. The great majority of operational systems for which many large and small computer systems have been purchased, however, simply help to manage and automate the business. They are important and necessary, but can only be put into the “strategic” category it they have a pronounced impact on the profitability of the business.

3 . Strategic systems are those that link business and computer strategies.They are the systems where new business strategies has been developed and they can be realized using Information Technology. They may be systems where new computer technology has been made available on the market, and planners with an entrepreneurial spirit perceive how the new capabilities can quickly gain competitive advantage. They may be systems where operational management people and Information Services people have brainstormed together over business problems, and have realized that a new competitive thrust is possible when computer methods are applied in a new way.

SYSTEM EFFECTIVE TO SUPPORT ORGANIZATION

This system is effective and support the organization because;

1 . Help provide increased and enhanced service

-TPSs can provide services faster than humans, thus increasing the number and varieties of services it can offer to customers.

-Examples are, automated university registration system, automated billing inquiries, automated bank account transfers, and so on.

2 . Help build and maintain customer loyalty

-TPS can be used to build customer loyalty.

-Examples are, ease of use of the system, easy access of customer account, timely reporting of information, automated telephone answering and faxing, and web-based information processing, can help satisfy customers.

3 . Achieve competitive advantage

-A competitive advantage provides a significant and long-term benefit for the organization.

-For example, UPS and FedEx systems keep track of a package at each stage of its traversal.

-Customers can use a tracking number to find the latest status of the package.

-Some of the ways that companies can achieve competitive advantage are mentioned below.

4 . Process data generated by and about transactions

-The primary objective of any TPS is to capture, process, and store transactions and to produce a variety of documents related to routine business activities.

-Processing orders, purchasing materials, controlling inventory, billing customers, and paying suppliers, result in transactions that are processed by a TPS.

5 . Ensure data and information integrity and accuracy

-One objective of any TPS is error-free data input and processing.

-Rules must be in placed and implemented in the programming to ensure data accuracy before it is stored.

-Another of a TPS is to ensure that all data and information stored in the file or database are accurate, current, and appropriate.

6 . Produce timely documents and reports

-Transaction processing systems produce routine documents such as order slip, shipping order, invoice, purchase order, inventory status report, inventory on-hand report, customer list, paycheck, and so on.

-These documents need to be produced in timely manner to perform routine business transactions.

7 . Can handle several thousand operations at once.

8 . Access to untapped markets. Allows people across the world to access and buy a business’s goods and services.

RECOMMENDATIONS TO IMPROVE THE INFORMATION SYSTEMS OR THE WEB SITES OR WEB PAGES.

With use The Transaction Processing System (TPS) combines these two operations and groups them into a single transaction. This is for run the operations on the copied data.

ATTACHED A COPY OF THE HOME PAGE AND MAIN WEB PAGES OF THE SYSTEM.

THE METHODOLOGY OF THE STUDY.

Research methods refer to the different ways in which data can be collected and analysed cause the research involved the collection of data consisting of interviews and questionnaires, being information from journals, books and company.

REFERENCE

http://www.hiltonworldwide.com/development/performance-advantage/information-technology/

OTHER INFORMATION THAT MAY SEEM RELEVENT.

Hilton Worldwide is a leading global hospitality company, the lodging sector and service from luxury and full-service hotels for resorts and extended-stay suites and focused-service hotels., Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences.

ELEMENT OF DIGITAL AND MULTIMEDIA

The Digital Designer will translate business, brand, marketing, Information and Architecture concept into a visual framework for Hilton Worldwide’s websites to ease our customer for know about hotel in media,websites,and mobile applications. Assignments will include project level work (designing major functionality being added to websites), marketing design requests (landing pages, banner ads, microsite that support marketing initiatives) and individual hotel sites

Share this:

Related

Leave a comment Cancel reply